Refund and cancellation Policy

Last Updated: July 9, 2026

Welcome to ASI Naturals. We value our customers and strive to provide high-quality products and a smooth shopping experience. Please read our Refund and Cancellation Policy carefully before making a purchase.

Order Cancellation

Customers may request cancellation of an order before it has been processed and dispatched for shipment.

Once an order has been shipped, cancellation requests cannot be accepted.

To request a cancellation, please contact us immediately at:

Email: asianaturalsfoods@gmail.com

If the order is successfully cancelled before dispatch, the full payment amount will be refunded to the original payment method.

Returns and Refunds

We accept return and refund requests under the following circumstances:

• The product received is damaged during transit.
• The product received is defective.
• An incorrect item has been delivered.
• The product received is significantly different from the description displayed on our website.

Customers must notify us within 7 days of delivery by emailing asianaturalsfoods@gmail.com with the order number and supporting photographs of the product and packaging.

Return Eligibility

To qualify for a return or refund:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.
• The return request must be submitted within the specified return period.

Non-Refundable Items

Refunds or returns will not be accepted for:

• Products damaged due to misuse, mishandling, or improper storage by the customer.
• Products returned without original packaging.
• Products purchased during clearance or special promotional sales unless received in damaged or defective condition.
• Opened or partially consumed food products, unless the issue is related to quality or damage upon delivery.

Refund Processing

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method within 7–10 business days. The actual credit timeline may vary depending on your bank or payment service provider.

Shipping Charges

Shipping charges are non-refundable except in cases where:

• A defective product was delivered.
• An incorrect product was delivered.
• The return is a result of an error on our part.

Contact Information

For any questions regarding cancellations, returns, or refunds, please contact:

ASI Naturals
Email: asianaturalsfoods@gmail.comasianaturalsfoods@gmail.com

We are committed to resolving customer concerns promptly and fairly.